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Minimum-stay requirements vary by city based on local ordinances. For example, Los Angeles locations generally require a minimum stay of 30 days, while Beverly Hills requires a minimum initial lease term of one year.

If you are looking for a stay of less than 30 days, please contact us. Our partner hosts may be able to provide independently operated listings that accept shorter reservations, subject to availability and applicable local regulations.

Yes. You may request an in-person viewing directly by contacting us. A local host coordinator will contact you to arrange an available time, typically within 24 hours. Please note that viewing availability may vary by property, and some rooms may be occupied at the time of your request.

Open your reservation from your account and select Change Dates to submit a request.

Date changes are subject to availability and are not guaranteed until confirmed. If the new dates result in a different rate, any adjustment will be applied to your reservation balance.

The full reservation amount is due when your booking is confirmed.

50% of the first month's rent is due when the reservation is made. The remaining 50% of the first month's rent is due 3 days before your scheduled move-in date. Your first payment period always covers one full month from your move-in date.

If your move-in date falls in the middle of the month, your next payment will still be due on the 1st of the following month. However, this payment will be prorated and applied to the period following the end of your first full month, allowing your billing cycle to align with the 1st of each month.

If you move in on September 15, your first month's payment covers September 15 through October 15. Your next payment will still be due on October 1, but it will only be a prorated amount covering October 15 through November 1. Beginning November 1, your regular monthly payment will be due on the 1st of each month.

We do not charge a traditional security deposit. However, certain deposits may apply depending on your reservation:

A deposit equal to 25% of one month's rent is required. This deposit is held and applied toward your final month's rent when proper 30-day notice is provided. If you move out early or cancel your remaining stay without providing the required 30 days' written notice, the deposit may instead be applied toward amounts due during the required notice period, subject to applicable law.

A refundable $150 deposit is required if you receive a garage remote. The deposit will be refunded when the remote is returned in good condition at move-out.

A refundable $300 pet deposit applies when permitted. It will be returned after move-out, less any lawful deductions for pet-related damage, if applicable.

Yes. A one-time cleaning fee applies to each reservation, regardless of the length of your stay. The cleaning fee covers turnover cleaning after you move out. However, additional charges may apply for excessive trash, abandoned belongings, unusually heavy cleaning, or damage beyond normal wear and tear.

The cleaning fee does not include housekeeping or cleaning services during your stay. You are responsible for maintaining the cleanliness of your room, studio, or unit throughout your stay. If you are renting a private room and using shared spaces such as the kitchen, bathroom, or other common areas, you are also responsible for cleaning up immediately after use so the space remains clean and comfortable for everyone.

We accept most major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay (CUP).

Our standard check-in window is from 3:00 PM to 9:00 PM on your scheduled move-in date. Check-in instructions and access information will be sent to your email on the morning of arrival.

Early or late check-in may be available upon request and must be arranged in advance. Please contact us before your arrival date, and we will do our best to accommodate your request based on availability and scheduling. Please do not assume that an early or late check-in has been approved until you receive confirmation from us.

Our standard check-out time is 10:00 AM. Late check-out may be available depending on the next guest's arrival time and our cleaning schedule. Please request a late check-out in advance, and we will confirm whether we are able to accommodate your request. Late check-out is not guaranteed unless approved in writing.

Parking availability varies by property. Some locations may offer street parking, driveway parking, or garage access. Please check the individual listing for the specific parking details or contact us to confirm availability.

Yes. Food deliveries are welcome. For security reasons, please do not share the property gate code or access code with delivery drivers. Please meet your driver outside the gate or at the front entrance of the property to receive your order.

Yes. You may receive mail and packages during your stay using the mailing address provided in your check-in instructions. When mail or packages are received, our on-site host will arrange delivery to you or provide pickup instructions, depending on the property.

You do not need to deep clean the room before move-out. Your one-time cleaning fee covers the standard turnover cleaning after your departure. However, please remove all personal belongings, dispose of excessive trash, and leave the room in reasonably tidy condition.

Please also remember to empty your kitchen cabinets, refrigerator, freezer, bathroom storage, and any other areas where you have kept personal items or food.

Additional charges may apply for excessive trash, abandoned belongings, unusually heavy cleaning, or damage beyond normal wear and tear.

Before leaving, please return any keys, fobs, or parking remotes, turn off the lights and air conditioning, and make sure all doors are securely locked. Please also remove all personal belongings and food from your room and any shared storage areas you have used. We will send you a simple move-out checklist before your scheduled move-out date with any property-specific instructions.

You may cancel your reservation 7 days or more before your scheduled move-in date for a full refund. If you cancel less than 7 days before your scheduled move-in date, the reservation is non-refundable, except where a refund is otherwise required by law.

You may cancel your reservation 30 days or more before your scheduled move-in date for a full refund. If you cancel less than 30 days before your scheduled move-in date, the first 30 days of your reservation are non-refundable, except where a refund is otherwise required by law.

For reservations covered by California's 24-hour cancellation law, a reservation made at least 72 hours before check-in may be canceled without penalty within 24 hours after the reservation is confirmed, regardless of the cancellation policy above.

Yes, you may leave before your scheduled check-out date. However, your reservation remains subject to the original booking terms. This is because the accommodation was reserved specifically for your stay and may have been unavailable to other prospective guests during those dates. Once the stay has begun, we generally cannot guarantee that the unused portion can be rebooked on short notice.

Yes. You may end your stay early by providing at least 30 days' written notice through your account. You remain responsible for rent and any other applicable charges through the end of the 30-day notice period, even if you move out earlier. The 30-day notice requirement allows us reasonable time to remarket the accommodation, coordinate showings, prepare for the next resident, and minimize unexpected vacancy.

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