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Help Center / Payment

Payment

Billing, deposits, fees and accepted payment methods

4 questions

How does billing work for my reservation?

Reservations of Less Than 30 Days

The full reservation amount is due when your booking is confirmed.

Reservations of 30 Days or More

50% of the first month's rent is due when the reservation is made. The remaining 50% of the first month's rent is due 3 days before your scheduled move-in date. Your first payment period always covers one full month from your move-in date.

If your move-in date falls in the middle of the month, your next payment will still be due on the 1st of the following month. However, this payment will be prorated and applied to the period following the end of your first full month, allowing your billing cycle to align with the 1st of each month.

Example:

If you move in on September 15, your first month's payment covers September 15 through October 15. Your next payment will still be due on October 1, but it will only be a prorated amount covering October 15 through November 1. Beginning November 1, your regular monthly payment will be due on the 1st of each month.

Do you charge a deposit?

We do not charge a traditional security deposit. However, certain deposits may apply depending on your reservation:

Last-Month Deposit — Reservations of 30 Days or More

A deposit equal to 25% of one month's rent is required. This deposit is held and applied toward your final month's rent when proper 30-day notice is provided. If you move out early or cancel your remaining stay without providing the required 30 days' written notice, the deposit may instead be applied toward amounts due during the required notice period, subject to applicable law.

Garage Remote Deposit — $150

A refundable $150 deposit is required if you receive a garage remote. The deposit will be refunded when the remote is returned in good condition at move-out.

Pet Deposit — $300

A refundable $300 pet deposit applies when permitted. It will be returned after move-out, less any lawful deductions for pet-related damage, if applicable.

Do you charge a cleaning fee?

Yes. A one-time cleaning fee applies to each reservation, regardless of the length of your stay. The cleaning fee covers turnover cleaning after you move out. However, additional charges may apply for excessive trash, abandoned belongings, unusually heavy cleaning, or damage beyond normal wear and tear.

The cleaning fee does not include housekeeping or cleaning services during your stay. You are responsible for maintaining the cleanliness of your room, studio, or unit throughout your stay. If you are renting a private room and using shared spaces such as the kitchen, bathroom, or other common areas, you are also responsible for cleaning up immediately after use so the space remains clean and comfortable for everyone.

Which payment methods are accepted?

We accept most major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay (CUP).

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